Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

At Bletchley Footwear, we want customers to feel confident when shopping with us. If you need to return an item or have an issue with your order, this policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

Customers may request a return for an eligible item if they are not satisfied with their purchase.

To be eligible for a return, the item should:

Be in its original condition.
Be unused and unworn, where applicable.
Be returned with its original packaging, accessories, and included items where reasonably possible.
Not show signs of damage, misuse, or alteration.

Certain items may not be eligible for return where their condition, hygiene, or nature makes a return inappropriate. Any applicable restrictions will be communicated clearly before or at the time of purchase.

2. How to Request a Return

Before sending an item back, please contact Bletchley Footwear using the details below.

Email: support@bletchleyfootwear.shop
Phone: +44 7459 076771

Please include your order number and a brief explanation of why you would like to return the item.

We will provide the appropriate return instructions after reviewing your request.

Please do not send an item to our business address as a return unless we have specifically instructed you to do so.

3. Return Shipping

Return shipping arrangements and any applicable return costs will depend on the reason for the return and the circumstances of the order.

Where an item is returned because it is incorrect, faulty, damaged on arrival, or otherwise does not match the order, please contact us before returning it so we can review the issue and provide appropriate instructions.

For returns made simply because you have changed your mind, any applicable return shipping responsibility will be communicated before the return is completed.

4. Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or contains an incorrect item, please contact us as soon as reasonably possible.

We may ask for relevant information, such as your order number and photographs or other details of the issue, to help us assess the situation.

Depending on the circumstances and applicable consumer rights, we may offer an appropriate remedy, which may include a replacement, repair, or refund.

Nothing in this policy is intended to limit or remove any rights you may have under applicable UK consumer protection law.

5. Refunds

Once a returned item has been received and assessed, we will determine whether the return meets the applicable requirements.

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

6. Refund Amount

Where a refund is approved, the amount refunded will depend on the circumstances of the return and applicable consumer rights.

Any deductions or exclusions that are permitted under applicable law will be explained clearly before being applied.

7. Exchanges

If you would prefer an exchange rather than a refund, please contact us before returning the item.

Exchange availability may depend on product availability and the circumstances of the return.

8. Items That Cannot Be Returned

Items that have been used, worn, damaged through misuse, altered, or returned without the required components may not qualify for a return where applicable.

However, statutory consumer rights relating to faulty or misdescribed goods are not affected by these conditions.

9. Cancellation and Statutory Rights

UK customers may have statutory cancellation and consumer rights depending on the type of purchase and the circumstances of the order.

This policy does not replace or restrict rights provided by applicable UK law.

If you believe your order has a problem, please contact us so we can review the situation and help determine the appropriate next step.

10. Contact Us

For return and refund questions, please contact:

Bletchley Footwear
180 Queensway
Bletchley, Milton Keynes
MK2 2SW
United Kingdom