Terms of service

Terms of Service

Last Updated: August 24, 2026

Welcome to Bletchley Footwear. These Terms of Service govern your use of our online store and the purchase of products through our website.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Bletchley Footwear

Bletchley Footwear
180 Queensway
Bletchley, Milton Keynes
MK2 2SW
United Kingdom

Email: support@bletchleyfootwear.shop
Phone: +44 7459 076771

2. Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with the operation or security of the website.
Submit false, misleading, or fraudulent information.
Use our website in a way that could damage our business, website, or other customers.

We may restrict or suspend access where reasonably necessary to protect our website, customers, or business.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information displayed on our website are accurate and current.

However, minor differences in product appearance, colour, packaging, or presentation may occur due to screen settings, manufacturing variations, or other circumstances.

We reserve the right to correct genuine errors in product information or pricing where necessary.

4. Product Availability

Products displayed on our website are subject to availability.

If an item becomes unavailable after you place an order, we will contact you where appropriate and provide information about the available options, which may include cancellation and a refund where applicable.

5. Orders

When you place an order, you are making a request to purchase the selected products.

An order confirmation acknowledges that we have received your order request. It does not necessarily mean that the order has been finally accepted.

We may decline or cancel an order where reasonably necessary, including situations involving:

Product availability issues.
Incorrect pricing or product information.
Suspected fraudulent or unauthorized activity.
Incorrect or incomplete customer information.
Other circumstances where fulfilling the order would not be reasonably possible.

If we cancel an order after payment has been received, any applicable refund will be handled using the original payment method where reasonably possible.

6. Prices and Payment

Prices displayed on our website are the prices applicable at the time of purchase unless an obvious error has occurred.

Payment must be successfully authorized before an order can be processed.

Available payment methods will be displayed at checkout.

We do not intentionally retain complete payment-card details when those details are securely processed by the relevant payment provider.

7. Shipping

Bletchley Footwear currently provides free standard shipping within the United Kingdom.

We do not currently offer international shipping.

Delivery times may vary depending on order processing, delivery location, courier operations, and circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy and applicable UK consumer protection law.

Nothing in these Terms of Service is intended to remove or restrict any statutory rights you may have.

For return or refund assistance, please contact:

support@bletchleyfootwear.shop

9. Customer Information

You are responsible for providing accurate and complete information when placing an order, including your name, delivery address, email address, and telephone number.

If incorrect information causes a delivery or order-processing problem, we may need to contact you before taking further action.

10. Intellectual Property

Unless otherwise stated, the content displayed on our website, including text, graphics, photographs, logos, page designs, and other materials, belongs to Bletchley Footwear or is used with appropriate permission.

You may view and use website content for your personal, non-commercial shopping purposes.

You must not reproduce, copy, modify, distribute, publish, or commercially exploit our website content without appropriate authorization.

11. Third-Party Services and Links

Our website may use third-party services, including payment, technology, analytics, delivery, or other service providers.

Third-party services may operate under their own terms and privacy policies.

Our website may also contain links to external websites. Bletchley Footwear is not responsible for the content, availability, security, or privacy practices of third-party websites.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Website availability may occasionally be affected by maintenance, technical problems, security issues, service-provider outages, or circumstances beyond our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, Bletchley Footwear will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable UK law.

14. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as significant transport disruption, natural events, technical failures, strikes, government actions, or other unforeseen circumstances.

Where such an event affects your order, we will make reasonable efforts to provide appropriate information and assistance.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, or legal requirements.

The latest version will be published on this page with the applicable "Last Updated" date.

Your continued use of the website after an updated version is published means that the updated terms will apply to future use of the website, subject to applicable law.